Refund policy

Shipping & Return Policy

 

Shiping & Delivery

Shipping fees are covered by the customer and may vary depending on the destination. The exact cost will be shown at checkout.

Order Processing & Shipping

  • Once your order is confirmed, it will be carefully prepared and shipped within 1–2 business days.
  • Orders are not shipped or delivered on weekends or public holidays observed in Türkiye.
  • After your payment details are verified, your items are thoroughly inspected and securely packaged to ensure quality and safety before dispatch.

Delivery Times

Delivery times are calculated from the day your order is confirmed by Pia.

Region

Estimated Delivery Time

Türkiye

1–2 business days

Europe & Great Britain

3–4 business days

United States of America

4–5 business days

Asia & Middle East

7–8 business days

Africa & Oceania

8–9 business days

Customs & Taxes

  • Customs duties and import taxes are not covered by Pia and may vary depending on your country’s regulations.
  • Any applicable fees are the customer’s responsibility and must be settled with local authorities upon delivery.These charges are the responsibility of the customer and must be paid directly to the relevant authorities upon delivery.
  • We recommend checking with your local customs office prior to placing your order.

Returns & Exchanges

At Pia, we do not accept returns or exchanges due to several practical and logistical reasons:

  • Every product is carefully inspected and securely packaged before it leaves our facility to ensure it meets our quality standards.
  • Once shipped, factors such as transportation conditions and storage environments make it difficult to maintain the same level of quality if an item is returned.
  • This policy allows us to deliver only fresh, uncompromised items and uphold the high standards you expect from us.

If you have any questions or concerns about your order, please don’t hesitate to contact our customer service team at info@piabrand.com. We’re always here to help!

Damaged or Lost Items

  • Pia is not liable for items damaged or lost during shipping.
  • If your order arrives damaged, please contact the shipping carrier directly to file a claim.
  • You may also reach out to our customer service team for support and further guidance.
  • Please retain all packaging materials and the damaged item until your claim is fully resolved.

ions or concerns about your purchase. Please don’t hesitate to reach out to our friendly customer service team via info@piabrand.com —we’re always ready to assist!

Thank you for your understanding and for being a cherished part of our brand.